Privacy Policy

Distressed DXB is a Dubai-based brand that connects real estate investors with Dubai property investment opportunities, including below-market and “distressed” deals.

We collect information that you provide directly, such as your name, email address, phone or WhatsApp number, country of residence and details about your investment preferences, including budget, property type and timeframe. We also collect the content of messages and other information you send to us through website forms, WhatsApp, email and social media. In addition, we may automatically collect technical and usage data such as IP address, device and browser information, pages visited and actions taken on our website through cookies and similar technologies. We may also receive information about you from advertising and communication platforms, including Meta lead forms, CRM tools and WhatsApp Business API providers, where you have interacted with our ads or services

We use your personal information to create and maintain your investor profile, manage your contact record in our CRM and send you communications about Dubai property opportunities. This includes weekly or periodic lists of deals, PDFs or links to resources, and service messages related to your enquiries or bookings. We use your information to qualify you as an investor based on your budget and preferences, to respond to questions and support requests and to improve our services, website and marketing based on analytics and feedback. We may use your data to run and measure advertising and remarketing campaigns on platforms such as Meta and Google and to comply with legal obligations or exercise and defend legal claims.

Where applicable law requires a legal basis, we process your personal data on the basis of your consent, our legitimate interests, contractual necessity and legal obligation. Consent covers activities such as sending you marketing messages by WhatsApp or email after you opt in. Legitimate interests include operating and improving our business, managing relationships with investors and sellers and promoting our services in a proportionate way. Contractual necessity applies where processing is required to respond to your requests or provide services you have asked for, and legal obligation applies where we must retain or disclose information to comply with applicable laws or regulatory requirements. You may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

We do not sell your personal data. We may share it with trusted service providers who help us deliver our services, such as CRM and marketing automation platforms, messaging and WhatsApp Business API providers, email services, web hosting, analytics tools and advertising platforms. These providers act on our instructions and are required to protect your information. Where you request information about a specific property or wish to proceed with a deal, we may share your details with real estate brokers, developers or other professional partners involved in the transaction when this is necessary to move your enquiry forward. We may also share information with regulators, authorities or legal advisers where required to comply with the law or to protect our rights.

Your information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates, states in the European Economic Area and other jurisdictions where our service providers are located. These countries may have different data protection laws from those in your jurisdiction. Where the law requires specific safeguards for international transfers, we will take appropriate steps, such as using standard contractual clauses or equivalent mechanisms, to protect your personal data

We keep your personal information for as long as it is necessary for the purposes described in this Policy. This includes the period during which you remain subscribed to our investor list or actively communicate with us, as well as a reasonable period afterward to maintain records of your preferences, deal history and communications and to comply with legal or regulatory duties. When your information is no longer needed, we will delete it or anonymise it where reasonably possible.

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal data, to object to certain types of processing, to receive your data in a portable format and to withdraw consent where processing is based on consent. You can exercise these rights by contacting us using the details below. We may need to verify your identity before acting on your request, and some rights may be limited where we have a legal obligation or compelling legitimate interest to retain certain data.

When you subscribe to our investor list or provide your WhatsApp number or email address, you may receive WhatsApp messages, email newsletters and other communications about Dubai property investment opportunities and our services. You can opt out of marketing at any time by replying “STOP” on WhatsApp where supported, clicking the unsubscribe link in an email or contacting us directly and asking to update your preferences. Even if you opt out of marketing, we may still send you non-marketing messages that are necessary to respond to an enquiry or manage an ongoing transaction.

Our website, messages or documents may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, content or security of those third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any external sites you visit before providing personal information.

Our website www.distresseddxb.com may use cookies and similar technologies to remember your preferences, improve site performance and security, analyse traffic and usage patterns and support advertising and remarketing activities. You can manage cookies through your browser settings and, where offered, through a cookie banner or preference centre on our site. If you disable certain cookies, some parts of the site may not function properly.

At Distressed DXB Dubai, we take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include access controls, encryption where appropriate and secure storage systems. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice such as an email or on-site notification. Your continued use of our services after an update constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy, our use of your personal data, or if you wish to exercise your rights, you can contact us. We will do our best to respond to your request promptly and in accordance with applicable law.